FAQ – Answers to frequently asked questions

Take a look around our site, preferably in the Rental Park, for articles that interest you and add this to the request list .

If you do anything Once you have everything you need, go to the inquiry form, enter your company details and further information about the rental location, the period of use and so on.

Shortly afterwards you will receive a non-binding offer from us. If this suits you, please confirm the offer with us. You will also receive an order confirmation from us.

With full service, i.e., including setup/disassembly or technical support, we will of course bring the necessary materials with us. With dry hire, i.e., the pure rental of technical equipment, there are many options, such as: self-collection, material delivery by us, via DHL or UPS, via a direct courier (also available as express same-day delivery), or via a freight company. Very heavy or bulky items, such as Neuland rental items (pinboards, flipcharts, whiteboards, graphic walls), are usually shipped and picked up by DB Schenker Freight Forwarding. In any case, we will work with you to find the optimal solution.

No, our prices are purely rental prices with customer pickup and return. As a B2B service provider, we assume that the renter has technical expertise. Of course, you can book delivery, set-up/dismantling and technical support for the duration of your event at any time. Simply tell us your wishes and we will make you a non-binding offer.

Transport costs for dry hire vary greatly and depend on location, volume, weight, and other factors, such as: Is delivery within 1-2 days and curbside delivery sufficient, or does a tighter timeframe need to be met, or is delivery directly to a trade fair stand or a specific floor essential? Can you store transport cases on-site, or is it necessary to take the empty containers with us? Are you setting up the technology or Neuland rental products yourself or would you like to book the optional assembly and dismantling?

We will clarify all of these questions with you before preparing an offer and always look for the most advantageous cost/benefit solution for you (e.g. shipping company, courier service, direct courier, delivery by us, DHL, UPS, etc.)

No, there are no minimum rental quantities with us, nor any minimum rental period. Don't be afraid to ask us about "just" a pinboard, for example.

No, you can rent our items worldwide. There are no restrictions when it comes to the delivery radius or our full service. We have already been deployed almost worldwide.

We will create an offer for you that takes freight or forwarding into account and then you decide for yourself whether the freight costs are still worthwhile for you.

All prices on our site are net prices and refer to one rental day. The longer you rent, the cheaper the single day usually becomes. We only calculate the actual days of use, not the taxi time. For example, if you need a projector for a two-day event, you can receive it one or two days before the start of the event to be on the safe side and only return it the day after the event so that you can set it up and dismantle it in peace. However, only the two days of use are calculated.

We usually rent out our equipment. However, there are products that are consumables, such as stage carpet, molleton fabrics or paper and pens for bulletin boards, flipcharts & Co. We offer these items for sale. Please keep any opened packaging with you in any case, as we can no longer use it and would have to dispose of it, which would be a shame.
This basically applies equally to ordered items that are intact and complete even after your event. If you are not sure whether or how much consumables you will need, please discuss a possible commission basis with us in advance.

When renting Neuland products such as pinboards, flipcharts, whiteboards, and GraphicWalls, only the product itself is included. Please also consider optional accessories such as paper, markers & pens, magnets, pinboard pins, or presentation cases (the latter are available for purchase or rental). You can purchase a basic set of consumables from us; you can always find the full range on the website of our partner and manufacturer www.neuland.com.

Delivery and assembly/disassembly are also not included, but can of course be booked separately.

No, our office opening times and warehouse opening times are generally from Monday to Friday from 9 a.m. to 6 p.m. If you want to be absolutely sure, you can also call us shortly before a planned visit at +49 6202 127550

As a rule, we are a B2B company, simply because our technology has already been developed by the manufacturers for professional use. If you are technically familiar with the product you want, there is of course nothing wrong with renting it privately. With full service, i.e. including technical support from us, it doesn't matter anyway: Of course, you can commission us as a technical service provider for your wedding or birthday event.

For details regarding liability and insurance issues, we recommend taking a look at our Terms and Conditions, in particular points 3, 4, 5, 6 and 8.

We are currently not offering any permanent positions. (Student) internships on request. However, we would like to permanently expand our Germany-wide network of freelance experts in the field of event technology. For example: sound technicians, lighting technicians, video technicians, cameramen, LED technicians, E2 operators (each M/F/D) and others. We look forward to your message